FAQ
About Us
Welcome !
We are a newly established company, mainly focusing on Lucky Scoops. You can find us on TIKTOK : POPIBOXSHOP./POPIbox Scoops (@popiboxshop) | TikTok
We’ve been running this business carefully for several months and have already sent out hundreds of Lucky Scoops. Dozens of packing videos have been posted on TikTok, and we’ve received a lot of love and support from our followers—thank you so much for that. We hope to earn your support as well.
We also host free giveaway events every month. You can find more details on TikTok, and it’s never too late to join.
We hope to prepare a special surprise for you or your loved ones!
❤️ Each blind spoon is carefully curated by us and contains high-quality, well-designed items. We hope to provide you and your family with thoughtful service and a satisfying shopping experience.
🎁 Delightfully crafted: Each item selected with care to bring you maximum joy, charm, and magic.
With our Scoops, you’re not just getting random goodies — you’re receiving a bundle of sweetness designed to make you smile. ✨
Follow our TIKTOK, you can find the details. EASY JOIN!!!
PAYMENT
At the moment, we only support PayPal, but we’ll be adding more payment options in the future.
Yes, you can pay via Paypal
If an error occurs while using a credit card to check out, you can go back and place the order again, and then cancel the order that was not successfully paid. You can contact your credit card company to confirm that your credit card is in good standing. If you have not tried it many times, please contact us for assistance.
Every customer who has paid the order will be notified of the payment result via email (please make sure your email is a valid one), we usually notify you of the payment result within 24 hours after you pay. If your payment is successful, we will let you know the handling and shipping days; if the payment is failed, we will let you know the reason and assist you to take actions to make your payment proceed.
SHipping.
We serve hundreds of customers . We provide guaranteed free delivery and world-class customer support service. Strict Quality control and timely manner delivery is our utmost policy. At our shop, every order is shipped with strict quality control and manually reviews at each step of packaging whereas customer’s database is kept with world top security. Therefore you can be sure of your purchase from the step of logging into your account until your package delivers at your doorstep.
If you did not purchase packing video, your package usually ships within 3 days.
If you purchased packing video, your package usually ships within 6 days.
Special holidays may cause a delay of a few days.
Our packages usually arrive within 10 business days after shipping. In cases of extreme weather or special holidays, delivery may be delayed by a few days.
Also, delivery tends to be faster in well-connected areas, while remote locations may take longer.
If your package is held at customs, we will pick up the package from there. We will send you new products as soon as possible! however, this is a very rare case.
Once your package is shipped, we’ll automatically send you an email with the tracking information.
If you have any shipping issues, please email us at jhlee2624@gmail.com
